FAQs

Q. After an import of my old data, why are there no membership classes available in the New Member Wizard?

Q. How do I refund a Series Item (PT) package?

Q. How do I get the member thumbnail photos to display during check in?

Q. How do I return an item that a member has purchased?

Q. What reports should I run monthly for financials?

Q. What steps are involved in the eClubLogic Rollout process?

Q. Why are member's statuses not changing?

Q. Why is the clock in eClubLogic one hour off?

Q. How do I add another workstation?

Q. How do I print labels for members?

Q. What is the formula for prorating a members monthly dues?

Q. How do I automate giving new services packages to members when they sign up?

Q. How do I activate the Cashier Code feature for workstations?

Q. What screens do "Cashier Code" effect?

Q. How can a member buy a Personal Training package for their spouse (or another member)?

Q. How can I use PC Charge to process credit cards for POS (Point Of Sale)?

Q. How do I activate Cash drawer shifts on a workstation?

Q. How do I Open / Close a Cash Drawer shift?

Q. In the workstation setup screen, what does "Is a PT Station" and "Is a SPA Station" mean?

Q. Is there an easier way to enter multiple payments for monthly invoicing?