eClubLogic™ - Staff Management Assistence

Turnover of customer service representatives can have a very disruptive effect on business operations. New, somewhat inexperienced staff members are likely to make small and sometimes large mistakes in attending to member requests. Until they are fully "up-to-speed", they are also less likely to demonstrate appropriate sales behavior which management wants and expects. Minimizing turnover necessitates a comprehensive human resource strategy and some luck. eClubLogic™ can help with the task in two important ways:

  1. Our system puts all the information needed to respond quickly and accurately to member requests at your representatives' fingertips. Representatives can access and update member account information instantly. They can respond to member inquiries about upcoming events or sale promotions without hesitation. And, they can handle problems or disputes that may arise calmly and professionally with the assurance that information screens are up-to-date and accurate. With customizable permission settings, both sales and service employees can easily view, share, and update member information, and perhaps request senior management assistance. Increasing your employees' self confidence and ability to interact with customers in a hassle-free environment contributes to lower turnover.


  2. When turnover does occur, the eClubLogic™ data retrieval and storage system enables the club to fill in the gaps quickly with no significant loss of corporate memory. Management can concentrate on finding and training replacement personnel secure in the knowledge that existing employees can fill in and carry on the important task of customer service, supported by our comprehensive information storage and retrieval system.